CUSTOMER SERVICE

At Clement Pappas, unparalleled customer service is not our goal, it is our expectation. We consistently work to ensure our customers’ complete satisfaction through:

• Technology capabilities – Electronic Data Interchange (EDI) order entry and invoicing, Vendor Managed Inventory (VMI) and Electronic Funds Transfer (EFT)
• Relationship building – customer service representatives work with customers on a daily basis to ensure their needs are met quickly and efficiently
• Customer service representative education/training – comprehensive knowledge of products, packaging and procedures
• Prompt problem resolution – prompt, courteous resolution of complaints or issues
• On-time shipments – customer service representatives work with the Clement Pappas team to ensure on-time, complete delivery of orders

Our core principles of quality, integrity, accomplishment and innovation ring true throughout our entire customer service process.